FAQ

See The AESOVA Difference

Frequently asked questions

Our team is dedicated a FAQ page for answering any questions that may assisting you with any inquiries or concerns. 

4.9/5

Average Rating
From 2,847 reviews

1500+

Happy customers
Nation wide

2100+

Grills sold
Since 2018

#1

BBQ Retailer
in Texas

Authorized Dealer

Official warranties

Free Shipping

On orders over $299

30-Day Returns

Hassle-free policy

Secure Checkout

SSL encrypted

Flexible Payment

Multiple options

Price Match

Guaranteed

❓ FREQUENTLY ASKED QUESTIONS

Product Questions

Are you an authorized dealer for your brands?
Yes, we're authorized retailers for Weber, Traeger, Kamado Joe, Big Green Egg, and all brands we carry.
Do you offer assembly services?
Yes, professional assembly is available as an add-on service for most items. Inquire before ordering.
Can I see products in person?
We operate primarily online with warehouse distribution. Contact us for detailed product information and photos.

Order & Payment

What payment methods do you accept?
All major credit cards
Is my payment information secure?
Yes, we use SSL encryption and never store your full payment details.
Can I cancel or modify my order?
Contact us within 2 hours of ordering. Once an order processes for shipping, changes may not be possible.
Do you offer price matching?
Yes! We'll match any authorized dealer's price plus take 5% extra off. Contact us before ordering.

Technical & Support

What if I need help with assembly?
We provide detailed assembly instructions and video guides. For additional help, contact our support team.
How do I register my warranty?
Most manufacturers require online registration. We include warranty information with your shipment.
Do you carry replacement parts?
Yes, we can source genuine replacement parts for most products we sell.
What's your response time for customer service?
- Email: Within 4 business hours
- Phone: During business hours
- Live Chat: Instant during business hours

Business & Operations

Are you a Texas-based business?
Yes, we're based in Austin, Texas and have been serving customers since 2019.
Do you have a physical showroom?
We operate primarily online with warehouse distribution for efficient nationwide service.
What are your business hours?
Monday to Saturday- 9:00am to 5:00pm
<br> Sunday- 10:00am to 5:00pm

🔄 RETURNS & EXCHANGES

Return Policy

What is your return policy?
30-day return window from delivery date
- Items must be unused, in original packaging
- Return shipping costs are customer's responsibility
- 15% restocking fee may apply for opened items

**Which items cannot be returned?**
- Used grills or beds (for hygiene reasons)
- Custom or special order items
- Clearance or final sale items
- Assembled furniture (unless defective)
How do I start a return?
1. Email returns@aesovabeds.com with your order number
2. We'll provide a return authorization and instructions
3. Ship items back within 7 days of authorization
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect returned items.

🔄 Exchanges & Damaged Items

Exchange Policy

What if my item arrives damaged?
Contact us within 48 hours of delivery at support@aesovabeds.com with photos of the damage. We'll arrange a replacement or repair immediately.
Do you offer exchanges?
Yes, we can exchange for the same item if available. For different items, process a return and place a new order.
What about manufacturer defects?
All items are covered by manufacturer warranties. Contact us and we'll facilitate warranty claims.

FAQ, RETURNS & SHIPPING POLICIES

📦 SHIPPING INFORMATION

Where do you ship?
We ship to all 48 contiguous United States from our Texas warehouse.
How long does shipping take?
- Standard Shipping: 3-7 business days
- White Glove Delivery: 7-14 business days (for large items)
- Most orders ship within 1-2 business days
What shipping carriers do you use?
We partner with FedEx, UPS, and specialized freight carriers for large items based on your location and item size.
Do you offer expedited shipping?
Yes, expedited options are available at checkout for an additional fee.
How much does shipping cost?
- Free Standard Shipping on orders over $799
- Under $799: Calculated at checkout based on size/weight

📦Order Processing

When will my order ship?
Most orders ship within 1-2 business days. You'll receive tracking information via email once shipped.
Can I change my shipping address?
Address changes must be requested within 2 hours of ordering. Contact orders@aesovabeds.com immediately.
Do you ship to PO boxes?
No, we cannot ship to PO boxes due to carrier restrictions on large items.
What if I'm not home for delivery?
Carriers will typically attempt delivery 3 times. You may need to pick up from their local facility if all attempts fail.

Authorized Dealer

Official warranties

Free Shipping

On orders over $299

30-Day Returns

Hassle-free policy

Secure Checkout

SSL encrypted

Flexible Payment

Multiple options

Price Match

Guaranteed

4.9/5

Average Rating
From 2,847 reviews

1500+

Happy customers
Nation wide

2100+

Grills sold
Since 2018

#1

BBQ Retailer
in Texas

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Contact

  • 📍 Austin, Texas
  • 🕒 Mon-Sat: 9AM-5PM 
  • 🕒 Sun: 10AM-5PM 
  • 📧 orders@aesovabeds.com
Contact us

© 2024 Aesova Beds & Outdoor. All rights reserved.

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