Refund and Returns Policy

Happiness Guarantee

1. Eligibility Timeline

• 30 days: Full refunds

• 60 days: Store credit only

• Beyond 60 days: Case-by-case assessment

2. Condition Requirements

Must include:
✓ Original packaging
✓ All tags attached
✓ No pet hair/stains (sanitation requirement)

3. Refund Process

1. Initiate return via Returns Portal

2. Receive RMA number within 24hrs

3. Refund issued within:

   • 5 days (credit card)

   • 10 days (PayPal/Bank transfer)

4. Non-Returnable Items

• Custom embroidery orders

• Final sale items (marked clearly)

• Used bedding (health regulation)